1 hour ticket response
Fast support is our most important task and this is the reason why we’ve got a team of qualified customer service technicians who are ready to offer a prompt reply to any question that you could possibly have. Simply open your trouble ticket from your Web Control Panel and we’ll respond within 1 hour at the latest. As a matter of fact, we work hard and aim for a twenty–minute trouble ticket response time.
A First–Class Customer Support Service
Each member of our client service staff has several years of experience in the Linux web hosting market and the vast majority of them have been with us for at least 5 years. They are all eager to reply to all your queries in the most professional manner possible.
An Easy–to–Browse Help Center
To help you find a quick suggestion on how to use a given feature, we have implemented a really user–friendly Help section in the Web Control Panel. You can browse through a huge collection of web hosting account management articles and website management articles, have a glance at our F.A.Q. library or watch our instructional video tutorials.