Phone Support in Web Hosting
We believe that having the option to communicate with a live agent is very important, that's why we have 3 support lines around the globe (USA, UK and Australia) and you're able to reach us over the phone for 14 hours a day. In case you consider purchasing one of our Linux web hosting, for instance, you can phone us and learn more about our services before you order in order to ensure that we do meet all the system requirements for your websites. After your purchase, you will be able to get in touch with us about any kind of sales or billing troubles you may experience, or get any kind of general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, which will help you track the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
If you want additional information regarding the Linux semi-dedicated hosting services that we offer, you'll be able to call any of the three support phone lines that we have across the globe - in the U.S.A., the United Kingdom and Australia. In this way, you are able to check ahead of time whether our solutions will be suitable for your websites. In case you are already our customer and you've got a semi-dedicated account, you're able to get in touch with us on the phone for fourteen hours daily about any billing or common queries. For entirely tech troubles you'll have to take advantage of our ticketing system in order to communicate with our tech support as someissues simply need extra time to be dealt with, still we will assist you on the phone with lots of minor tech issues as well, saving you efforts and time.